Our Returns & Cancellations Policy
- Policies for ALL Orders:
- All returns must be in new and unused condition, complete with original box, instructions, warranty cards, etc. If you send us a return which is not in new condition or complete, we will give you the option to abandon the item without refund or to pay to have it shipped back to you.
- We accept returns for 30 days from the date that the customer receives the order, either the day it is picked up in the store or the day it is received from the shipper.
- We do not accept returns on special orders or products advertised as “Closeouts”.
- General Return Rules for Ecommerce Orders:
- Customers are responsible for return shipping costs, unless the need for return shipping is due to 1. our shipping mistake 2. shipping damage 3. a warranty issue.
- All online orders over $500 will have a 3% credit card processing fee deducted from the return, unless the need for return shipping is due to 1. our shipping mistake 2. shipping damage 3. a warranty issue.
- We will not accept any returns that do not have a Return Authorization (RA) number on the outside of the package.
- Bicycle Specific Rules for Ecommerce Orders: (Does not apply to bicycle frames)
- A 20% Return/Restocking Fee applies for returning ALL complete bicycles in addition to applicable shipping charges.
- Returns on purchases of bicycles that qualified for Free Shipping will have Campfire Cycling’s shipping cost deducted from their refund, unless the need for return shipping is due to 1. our shipping mistake 2. damage 3. a warranty issue.
***This cost is in addition to the cost of return shipping of the bicycle.
- Order Cancellations on Non-Stocked Bicycles (Both In-Store and Online):
These rules are in place for bicycles that we don’t currently have in stock that we order from the manufacturer’s warehouse after a customer places an order.- If a bicycle order is cancelled by the customer after we’ve ordered it from the manufacturer but before we’ve begun to assemble it, our cost of shipping from the manufacturer plus return shipping back to the manufacturer will be deducted from the refund. These combined shipping costs are typically between $150 and $250.
- If a bicycle order is cancelled after we’ve begun to assemble it, 20% of the bicycles cost will be deducted from the refund. Once a bicycle is assembled, we are no longer able to return it to the manufacturer and must add it to our inventory. This 20% covers the lower on average cost that we end up selling our non-stocked bicycles for.
How to Request a Return Authorization (RA) Number
- Email us at info@CampfireCycling.com.
- Include your order number as well as the reason for your return.
- Please indicate if you would like us to email you a return shipping label. Our cost for this label will be deducted from your refund except in cases where the return was due to our shipping mistake, shipping damage or a warranty issue with the product received.
- If the return request is for something involving a warranty issue or shipping damage, please include images of the issue and packaging where applicable in your email.
Hearing Back From Us
- We will reply within 1 business day (the following Monday for emails sent on Friday or Saturday).
- After resolving any questions, we’ll email you an RA number. RA numbers are valid for 30 days. Products returned after the RA’s expiration will be refused.
- Please send all returns to:
CampfireCycling.com Returns
RA #
15 E. Toole Ave.
Tucson, AZ 85701